Spoiler: it comes down to more quality time with patients.

Less time learning new task flows

Providers have a busy day that involves using a myriad of digital tools to deliver the best care possible. From devices to software, each tool takes time to learn. But that learning can be expedited when the tool is intuitive.

Here’s where a UX Writer can make a provider’s workflow easier.

A UX Writer will thoughtfully design in-product copy to give providers only the information they need when they need it and in terms they understand. When every bit of in-product copy is purposeful, succinct, and clear, providers can think less and move faster through their task flow. Thoughtfully designed and strategically organized information makes incorporating a tool into a provider’s current routine seamless. Providers know exactly what they need to do without spending the time to learn or effort to remember how to use it every time.

Less time troubleshooting tech

When the Covid-19 pandemic hit, telehealth services boomed and, with it, remote patient monitoring methods gained popularity as well. A by-product of these (and similar) services was the need for technical troubleshooting. Some practices found value in hiring tech advocate coordinators, specialists, and volunteers to screen and prep patients for digitized services. In other smaller practices, or ones where these tools were implemented very quickly, the onus often fell on providers to troubleshoot technical issues as they happened during appointments. Problems like these may dissuade some patients from utilizing digital care tools, dismissing them as a hassle.

UX Writers may make a dent in some of the issues.

Throughout setup and onboarding for digital methods of care, UX Writers can inject step-by-step guidance and support. This can alleviate a patient’s apprehensions while at the same time potentially side-step some of the more common user errors. As patients become more autonomous, confident, and optimistic about their ability to navigate digital care tools, providers also benefit. Time with their patients can be spent focused on health goals instead of addressing technical frustrations. Additionally, by writing better guidance directly into the app, costs related to customer technical support may be impacted as well.

More time with patients

When it comes to HealthTech tools that connect providers to patients, UX Writers get providers back to doing what they are best trained to do. We help minimize the intrusiveness of digital tools on the patient-provider relationship so that they augment, not interrupt, care. When providers don’t have to think about the tools they use, they have more time to spend focusing on their patients’ health goals.

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Interested in partnering? Let’s talk to see how I can help you create a comfortable digital health experience. Drop me a note at evy.haan@gmail.com.

Photo by National Cancer Institute on Unsplash